Teladoc

If you enroll in a CSL UMR or Meritain medical plan, you have convenient access to health care via web, phone and mobile app in just minutes. Note: If you’re enrolled in a Kaiser medical plan, you’ll rely on the Kaiser website and Kaiser’s nurse line and member services for support.

You can schedule visits with licensed doctors and nurses who can prescribe treatment and medications for a wide range of non-emergency conditions, such as:

• Allergies
• Sore throats, colds and flu
• Digestive issues
• Fevers
• Infections
• Bronchitis and laryngitis
• Skin rashes, including poison ivy/oak
• Sprains and strains
• Dermatology issues such as acne, eczema and rashes
• Nutrition counseling

Take your online care a step further with Teladoc’s Primary360. Start by selecting a board-certified primary care doctor and meeting with them by phone or video. You’ll see the same doctor every time you need care, so you can develop a personal relationship with them, and they can help you stay up to date on your screenings and tests. You also have access to a dedicated Care Team that can help you check your vitals, coordinate lab and imaging orders, assist with referrals to specialists, and answer questions.

Learn more by reviewing the Primary360 Overview and FAQ. 

You can schedule behavioral health care appointments via phone or video chat using Teladoc. Members age 13 and older can speak to a licensed psychiatrist, psychologist, licensed clinical social worker, counselor or therapist to manage everything from stress and depression to addiction and family difficulties. For children ages 13–17, a parent or guardian needs to schedule the appointments and be present for the first appointment.

With online dermatology care, you can start a virtual consultation anytime with a U.S. board-certified dermatologist. In 24 hours or less, you’ll get a diagnosis, customized treatment plan and, if needed, prescriptions. Dermatologists can diagnose and treat several skin conditions, including:

1. Acne
2. Eczema
3. Poison ivy
4. Rosacea
5. Skin infections

If you want help with weight management, diabetes, prenatal nutrition, meal planning or other nutrition-related issues, you can talk — via phone or video — to a registered dietitian who can provide a personalized diet plan to meet your health needs. Dietitians with a wide range of specialties are available across the U.S.

If you’re enrolled in the Basic and Premium medical plans, all medical and behavioral health visits with Teladoc are covered at 100% under the CSL medical plans. No copayments are necessary. If you’re enrolled in the High Deductible Health Plan (HDHP), you will pay the full cost of the visit until you meet your deductible.

By contacting Expert Medical Opinion, you can have your medical diagnoses and treatment plans reviewed by carefully selected expert physicians. All Teladoc Expert Medical Opinion services are provided by phone or online, so there’s no need for additional travel.

Here’s what you get with Teladoc Expert Medical Opinion:

• Expert Medical Opinion. The Teladoc experts will collect your medical records, tests and samples and have them reviewed by a world-renowned expert physician who specializes in your condition. The expert will ensure your diagnosis is accurate and you have the best treatment options. They can also help you evaluate multiple treatment options and advise next steps if there is no diagnosis.
• Critical Care Support™. Call on the Teladoc experts for guidance if you experience a medical event that requires emergency treatment, intensive care or an extended hospital stay. The Teladoc experts immediately involve a specialist in your case and work with your local medical team to get you the best care. These cases are expedited to be resolved within 1–3 days.